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The Future Shopper 2025: Key trends shaping e-commerce
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The Future 100: 2025
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AI in the workplace today
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CES 2025 Trends
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Tomorrow's Commerce 2025
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Insights
Insight
Own Your Impact
Take control of your sustainability data to drive clear benefits for your business.
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Insight
Shopify Explores the Evolving Role of CTOs in Innovation
VML’s Jeff Geheb shares insights on how technology leaders are navigating AI disruption in Shopify’s latest report, "The Innovation Mindset"
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Insight
Beyond Creative: Human-Centered Marketing for an AI World
AI is reshaping marketing — our challenge is to harness it for creativity that truly matters
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Insight
The Rules of Brand Building Are Being Rewritten - Don’t Get Left Behind
A marriage of brand experience and customer experience is needed to stay competitive
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Insight
Bossing It
Finding the Balance between Being a “Player” and Being a “Coach” with Nick Brunker
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Insight
Why great UX should surprise and delight
How to inject wonder and creativity into our apps - but still maintain a seamless experience
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Insight
5 minutes with Kaleeta McDade
Chief experience design officer at VMLY&R speaks to LBB’s Addison Capper
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Insight
Podcast: Uncovering the connection in all we do
On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences.
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Insight
Break it. Shake it. Make it.
Three steps to organisational redesign.
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Insight
Webcast: Adapting to changing markets
A global consulting firm's perspective
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Insight
European Accessibility Act
Accessibility isn’t just about regulations — it’s about crafting meaningful and inclusive experiences for everyone.
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Insight
Already bought the ‘Ferrari’ of MarTech? We’ll show you how to drive it.
How to get the most out of your marketing tools
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Insight
Thinking of buying the ‘Ferrari’ of MarTech? Here’s what you should know.
Three tips to optimize your MarTech spend
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Insight
Becoming as customer-centric as you claim to be.
The roadmap to Lifetime Customer Value
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Insight
You’re not as customer-centric as you say you are.
The steps towards a better customer experience
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Insight
From silos to success
Building truly customer-centric strategies
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Other Insights
Insight
Report: Search Trends For The Rest of 2025 (And Beyond)
VML search experts share their predictions and recommendations around AI search, chatbots and more to future-proof your SEO strategy for 2025 and beyond.
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Insight
The Personalization Paradox: Delivering Genuine Value
Exploring why personalization often disappoints consumers, and how to move beyond generic upselling to deliver tangible, genuine benefits
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Insight
The Era of Omnichannel Commerce
Discover how online shopping's stabilized growth signals the era of true omnichannel retail - and how leading brands are creating seamless CX
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Insight
Instant Gratification: The Two-Hour Economy
Exploring the rise of the two-hour economy and why lightning-fast fulfilment and frictionless experiences are crucial for omnichannel success
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