Serving up the best. Not the billions.

Our partnership with Wendy’s began in late 2012, when we became their digital agency of record. While we first focused on digital campaign activation, our role grew to include planning, social media strategy, publishing, and community management.

In 2013, we started major technology projects for the brand, including website management, mobile apps, a mobile ordering experience and more.

Today, we serve as the brand voice across all social media channels. We also act as a strategic and creative lead, continuing to produce 360º campaign activations on a project to project basis. Throughout our work, we follow Wendy's philosophy, aiming not for quantity of fans, but quality of experiences.

Case study

Engaging a social community by "mistake."

Wendy’s goal isn’t about numbers. The company just wants to serve quality to every customer. And VML does the same. Instead of fans, clicks, views or follower, our goal as digital AOR is to serve digital experiences that generate the most meaningful and memorable engagement of our target.

Challenge

Get Americans to order Wendy’s new Bacon Portabella Melt on Brioche, despite the fact they may be unsure how to pronounce the word “brioche.”

Idea

People love to point out and share a brand’s social media mistake. So to start conversation and sharing, we sabotaged our own Facebook and YouTube videos by “unknowingly” mispronouncing “brioche” before our customers could.

Result

Our audience actively pointed out our “mistake” and educated their own followers on the proper pronunciation. Over the course of the campaign, we gained more than 50,000 new Facebook fans and captured more than 1.7 million post engagements.

Awards & Recognition

Facebook Studio Awards