Customer Experience: a future-proof strategy guide for digital retailers

CX is the key differentiator for businesses

Customer Experience 2023 brochure zoom in

Many vendors talk a good game on CX. In fact, 83% recognise it as a key differentiator. But how many understand what great CX looks like, or what their customers truly want? And how much is backed up by meaningful action?

We surveyed 500+ digital commerce decision-makers to get their views on CX, the current state of their CX strategies, and the barriers they face to improvement.

Download our report to find out how and where CX should be dialled up through effective action to help you stand out from the crowd.

Download the report to discover what they told us

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We consider how a focus on improving your CX offers an affordable and effective way of standing out from the crowd.

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We investigate what's holding businesses back from delivering this, and why they tend to operate reactively.

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And we take a deeper sector view to examine where businesses are failing short - and how they can recover fast and move ahead through great CX.

New thought pieces to improve your CX across key areas:

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