Steven Richards
Head of CRM
VML
Beyond Transactions: Building Lasting Relationships with CRM in the New Retail Landscape
Join us for a webinar on 20th November, as we share insights from 'The Future Shopper 2024', and teach you how to leverage these to benefit your brand.
Introducing 'Beyond Transactions'...
On 20th November 2024 at 12:00 GMT, we invited you to deep dive into the world of CRM with us, using the insights and findings from this year's Future Shopper report from VML – our 8th annual edition – where more than 31,000 shoppers across 20 countries have spoken.
In this webinar, we'll chat with some of the UK's top retail CRM practitioners and discuss how to build lasting relationships in the New Retail Landscape.
Meet the speakers
Laura Moore
Head of Digital Strategy & Innovation
Samsung Electronics
Eve Spooner
Head of CRM
Boots
Abigail Acland
Expert Consultant
Acxiom
About The Future Shopper 2024
The Future Shopper 2024 report provides a clear view into the online shopping trends of shoppers today and in the future, including why spending habits are changing and what to expect as we shift towards a world where physical and digital merge. It draws on the sharp insights of 31,500 consumers across 20 countries and 5 continents.
Amidst economic, societal, tech and environmental challenges, we witness a re-normalisation as consumers welcome physical shopping experiences, at the same time placing a higher value on compressed commerce and accelerated customer journeys. Marketplaces maintain their dominance but with a weakening grip, and attrition threatens to derail the progress of D2C channels.