Download our report for more insights on the future of luxury retail

Thanks for joining our talk with Tom Lancaster, our Head of UI & Content, and Mark Arnold, Head of Digital Design Harrods - we hope you found our talk very insightful.

We dove into a wide range of topics and questions that are shaping the future of high-end retail experiences, from reimagining the relationship between online and boutiques, to the integration of automation and AI. And we wanted to offer more insights via this new guide about how the luxury retail sector is set to grow, and what channels luxury brands should utilise to maximise their ROI.

About the guide: the luxury retail sector has proven to be remarkably resilient. While most verticals have struggled to find their feet post-pandemic, not helped by soaring costs and disrupted supply chains, the luxury sector has enjoyed notable growth.

Sales of luxury goods are forecast to grow between 3% and 8% in 2023. The boom in luxury purchasing is turning a number of luxury vendors into serious financial players, with French conglomerate LVMH – owner of brands including Louis Vuitton, Christian Dior and Moët & Chandon – this year becoming the first European company to reach a valuation of $500bn.

And all of this in the middle of a cost of living crisis when, or so we are told, most consumers are tightening their belts and being more cautious about what they spend.

Every year, we undertake our global Future Shopper consumer survey to build a picture of what digital commerce and retail looks like from the vantage point of consumers. This new data-backed guide presents the key takeaways for luxury brands and retailers looking to lock in continued growth.

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