KEYNOTE: The Customer Experience Renaissance

15:20 – 16:10 Keynote – Main stage, 1st Floor

Steven Van Belleghem – Renowned keynote speaker and bestselling author

Keynote Presentation: 50 minutes

As groundbreaking technologies redefine interactions, businesses must urgently adapt to meet these new customer standards. Steven shares actionable insights and strategies for organizations to successfully navigate this evolving landscape and stay ahead in the age of AI.

But the transformation doesn't stop with technology alone. Steven reveals that this AI-driven revolution profoundly impacts the role and expectations of human employees as well. Customers now expect more than mere efficiency or transactional interactions—they seek meaningful, authentic connections.

Steven will uncover the secret to winning in this new era. You’ll learn:

How to blend the immense power of AI with genuine human empathy and deeper relational engagement.
How mastering certain skills can help you lead in customer loyalty, growth, and success.
How to embrace the Customer Experience Renaissance and thrive in the age of AI.

About Steven

Steven Van Bellegham is widely regarded as one of the world’s leading thinkers in the field of customer experience. He shares his ideas through his six bestsellign books, his popular social media channels, and his engaging keynote presentations.

Steven has inspired world-leading companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken and Salesforce with his visionary approach to customer experience. Steven’s latest book, A Diamond in the Rough, was recommended by Forces as the #1 must-read book of 2024.

Steven believes in combining common sense, new technologies, an empathetic human touch, playing the long game, and taking social responsibility to win the hearts and business of customers over and over again.

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