UX & CX Services in Prague

Based on the customer insights and business requirements we design mobile/desktop wireframes or interactive prototypes to get quick feedback from customers and stakeholders before the further design and development phase.

Based on the wireframes/prototypes approved by stakeholders and tested by users, we deliver the final user interface design and look & feel for websites, mobile and web applications, e-commerce platforms, emails, newsletters, etc.

We provide rapid user testing at every stage of the design process to validate the design before development. For example:

• Guerilla user testing
• Moderated user testing - in person
• Moderated user testing - online
• Unmoderated user testing - online
• A/B testing
• Heatmaps
• Card sorting

We define the best possible structure, navigation and flow for your web/app users to meet their needs, business objectives and SEO requirements.

We create component libraries, design systems and brand portals to achieve design consistency across multiple online/offline channels and reduce production costs when it comes creative assets for websites, applications, emails, portals, etc.

We use customer journey mapping to identify the most problematic moments from the customer's perspective, along the journey and across all touchpoints. Focus groups, mystery shopping, social listening and other appropriate research methods help us uncover hidden issues and insights. You will then receive a visual infographic report of our findings, highlighting the issues that need to be improved as quickly as possible.

The aim of our consultancy, mentoring, workshops and training is to equip your teams with specific skills that will enable them to continuously improve UX and CX in your organisation. We can help you to establish a sustainable design process. We can strengthen, enrich and mentor your teams thanks to our long experience with different markets, products, services and local and global expertise.