Medical Affairs has historically been cast as the “supporting act” – credible, trusted, but rarely the star. The function has long been the bedrock of scientific information – a safe pair of hands offering post-launch support and answering queries from healthcare professionals (HCPs). That legacy role no longer fits today’s pharma landscape. More progressive organisations are already rewriting the script, empowering Medical to play a strategic role in shaping launch readiness. The challenge now: can the rest of the industry catch up?

Peer-reviewed literature and industry practice show just how far Medical Affairs has evolved. In many large pharma companies, Medical is moving beyond its old supporting role – integrating data, AI, and predictive modelling to prepare markets, generate real-world evidence, and drive adoption. Momentum is real – but progress is uneven. The next frontier is making it standard everywhere.

Why the old approach no longer fits

Brand lifecycles are already compressed – and macro-economic shifts, organized customers, and scientific complexity are only intensifying the pressure, rendering the traditional, linear approach to drug development and commercialization obsolete. Several forces are converging:

  • Shrinking brand lifecycles: The clock is ticking faster. The Inflation Reduction Act (IRA) has introduced a hard new timeline for Medicare price negotiations: just 9 years for small molecules and 13 years for biologics. This effectively pulls forward the economic loss of exclusivity (LOE), even if patent protection lasts longer. Exacerbating this issue, U.S. payers and PBMs are applying tighter controls, including formulary exclusions, step edits, and prior authorization, leading to faster erosion post-launch and shorter revenue peaks. And in areas like immunology and oncology, biosimilar uptake is so much faster than a decade ago, further compressing lifecycles.
  • The rise of organized customers: Individual physicians no longer dominate market access. Integrated Delivery Networks (IDNs), payers, and large health systems wield significant power, shaping adoption earlier and with stricter cost controls.
  • Increasing scientific complexity: Advanced therapies like gene therapies and personalized medicine demand nuanced evidence earlier. Randomized controlled trials (RCTs) alone aren’t enough. Policy and payer pressures extend the focus to proving value and real-world efficacy for specific regions.
  • The importance of pre-launch: Launch is no longer a single moment. Market narratives and formulary decisions often solidify before approval. Brands can no longer wait until approval to shape perception or establish the evidence base. With lifecycles compressed by policy and payer pressure, the early launch years now capture a larger share of total revenue; fast adoption matters more than ever because brands have fewer peak years before price erosion sets in.

These pressures demand a strategic shift – with a repurposed and reinvigorated Medical Affairs function leading the charge.

This is Medical’s moment to define the scientific foundation early, shaping the narrative, evidence, and context that will anchor the brand in the market.

Why Medical Affairs is ready to lead from the inside out

This is Medical’s moment to define the scientific foundation early, shaping the narrative, evidence, and context that will anchor the brand in the market. So why is Medical Affairs so well-suited for this expanded role? Two reasons: credibility and connectivity.

  • Credibility: Medical is the objective, science-first voice, trusted both internally and by key opinion leaders and HCPs.
  • Connectivity: It bridges science, policy, and practice, understanding the needs of all stakeholders – from researchers and clinicians to payers and patients.

With these attributes, Medical can do what no other function can:

  • Shape the scientific foundation early: Proactively address key scientific questions to guide evidence generation.
  • Anchor the brand’s narrative: Craft compelling, evidence-based stories that resonate with diverse audiences.
  • Lead with segmentation: Define stakeholder groups and their unique needs, creating the foundation for tailored narratives and engagement.
  • Drive collaboration: Align all functions around a core launch narrative with nuanced expressions per segment/stakeholder, accelerating adoption.

This isn’t support – it’s leadership. And it’s why Medical is now poised to become the architect of launch readiness.

Agility and speed are now prerequisites for success.

The future of Medical Affairs: a transformation in action

This transformation requires a cultural and operational shift from support partner to strategic leader. To succeed, Medical Affairs must embrace five key imperatives:

  • Strategic breadth: Integrate payer, key account, and commercial perspectives early, aligning scientific strategy with market access and commercial goals. Literature highlights Medical’s role in enterprise-wide collaboration and resource reallocation to drive bold, digital-first plans.
  • Evidence excellence: Develop publications, real-world evidence (RWE), and narratives addressing payer, clinician, and patient needs.
  • Omnichannel sophistication: Deliver personalized engagement with measurable impact through a variety of channels, ensuring the right message reaches the right audience at the right time. The Medical Affairs Professional Society stresses modular content, AI-driven tailoring, iterative pilots, and closer collaboration with Commercial to meet HCP expectations.
  • Change leadership: Break down silos, orchestrate cross-functional alignment, and champion a culture of innovation. McKinsey frames this as enterprise leadership: Medical Affairs leaders thinking and acting beyond the function, positioned as a business unit dedicated entirely to improving patient outcomes. That means advocating for investment, building new talent and capabilities, and modelling bold, outward-facing leadership. It also requires over-communicating internally and externally, acting as the voice of patients and physicians inside the company and the medical voice of the company outside it.
  • Scale with agility: Move quickly and efficiently without sacrificing rigor or compliance, adapting to fast-changing market dynamics. Research consistently shows that – with the early launch window decisive – agility and speed are now prerequisites for success.

The payoff? Medical Affairs driving faster adoption, stronger market access, and better patient outcomes as the architect of launch readiness.

The focus needs to be on outcomes – not just efficiency gains from outputs, but meaningful patient outcomes that come from bold innovation, differentiated storytelling, and accelerating science into practice.

Scaling the shift: the partners Medical Affairs needs

Medical Affairs needs collaborators and partners who don’t just deliver content, but who empower Medical to lead. The ideal partner will offer:

  • Scale, expertise, and therapeutic depth: deep understanding of the therapeutic area and the ability to scale resources to meet evolving needs.
  • Ability to translate complex science into bold, differentiated stories: skill to communicate complex scientific information in a clear, concise, and compelling manner.
  • Integrated capabilities across strategy, science, omnichannel, and content ops: a holistic approach that integrates all aspects of medical communications, from strategy development to content creation and delivery.
  • AI and data-driven tools to fuel smarter insights, analytics, and personalization: ability to leverage data and technology to gain deeper insights into the market and personalize the communication experience.

Ultimately, the focus needs to be on outcomes – not just efficiency gains from outputs, but meaningful patient outcomes that come from bold innovation, differentiated storytelling, and accelerating science into practice.


Turning momentum into a movement: a call to action

The time for Medical Affairs to step into the spotlight is now. To succeed in the new landscape, Medical must be empowered to:

  • Define the foundation early: Establish segmentation, evidence priorities, and the scientific platform that anchor the brand.
  • Unify the organization: Align medical, commercial, and market access around shared insights and strategy.
  • Accelerate adoption: Translate evidence into practice quickly, shaping pathways and access to benefit patients.

The momentum is here – now it’s time to turn it into a movement. This is Medical’s moment to lead.

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