Account Supervisor

VML

Department: Customer Experience (CX)

Location:

Requisition ID: 10050

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

💡 Role in a nutshell:

Are you an experienced professional with strong operational skills and a talent for building client relationships? We are looking for an Account Supervisor to take charge of one of our key client accounts. In this role, you will be responsible for project execution, financial tracking, and strategic collaboration between teams — all while ensuring the highest standards of client service.

You will be working with a client who is enthusiastic about using new technologies and open to innovative solutions. If you value initiative, a dynamic environment, and seek a role that blends strategy, operational excellence, and close collaboration with a forward-thinking client — this could be the perfect opportunity for you!

 

✨ Details:

  • Location: Hybrid model – 2 days per week at our Warsaw office, with the option to work remotely on other days
  • Reporting Line: Directly to the Managing Partner
  • Close Collaboration With: Creative Team, Production Team, Strategy Team

 

🥇What will keep you busy during the day:

Operational Project Menagement:

  • Managing 360° digital campaigns, overseeing both day-to-day execution and financial management, including budgeting and forecasting.
  • Working closely with internal teams to ensure timely project delivery and optimal resource allocation.
  • Actively participating in the planning and execution of campaigns involving influencers.

Client Relationship Management:

  • Building and maintaining strong, partnership-based relationships with the client, acting as their main point of contact.
  • Applying strategic and interpersonal skills to meet client needs and introduce innovative solutions. 
  • Providing regular project updates, responding quickly to challenges, and ensuring clear and transparent communication.

Hands-on Involvement:

  • Monitoring campaign progress, ensuring alignment with project goals and timely execution within the agreed budget.
  • Collaborating on the development of creative strategies and aligning them with client objectives.
  • Identifying new business opportunities and supporting revenue growth within existing projects.

 

🔑 Skills and experience required:

  • Minimum of 5 years of experience in project management and client service, preferably within the marketing or advertising industry.
  • Strong knowledge of budget management, forecasting, and financial reporting.
  • Ability to combine strategic thinking with a practical approach to campaign execution.
  • Excellent client relationship-building skills, with outstanding communication and interpersonal abilities.
  • Fluency in English and Polish (minimum B2+ level).
  • Strong prioritization skills and the ability to work effectively under pressure in a fast-paced environment.
  • Willingness to work in a hybrid model (our office is located in Warsaw).

 

✨ Our offer:

  • Endless Growth & Development Opportunities:

You will have the chance to work on cutting-edge, innovative projects with continuous support through mentorship, internal sessions, and personalized learning pathways via our e-learning platform. Our Thrive Career Growth Program is designed to help you set clear career goals and achieve them-whether you're developing locally in Poland or exploring global opportunities. We also offer a Leadership Academy to nurture future leaders and build long-term success for every employee.

  • Stay Ahead with Cutting-Edge

LearningThrough our partnership with Coursera, you'll have access to over 400 courses and certifications in Data and AI. This ensures you not only expand your skills but also stay at the forefront of a rapidly evolving industry.

  • Work-Life Balance Matters

We understand the importance of balance in life, which is why we offer flexible working hours and the option to work remotely or in a hybrid model. We also encourage taking regular time off to recharge, ensuring that you maintain both your productivity and well-being.

  • Well-Being at the Forefront

Your well-being is our priority. With access to Medicover, Multisport, and our mental health resources, including employee assistance programs and wellness initiatives, we ensure you're supported both mentally and physically.

  • Inclusive & Celebratory Culture

We celebrate diversity and inclusivity at VMLY&R. Through employee resource groups and various initiatives, we create a culture where every voice is heard and valued. We also love to celebrate successes together, whether it's through VML Days, Foundation Days, or marking our collective achievements.

  • Global Reach with Local Impact

Be part of a global network while making a meaningful difference locally. Our international presence connects you to exciting collaborations and learning opportunities worldwide. You'll also have access to a variety of activities with the WPP Campus, including yoga sessions, group runs, and more, creating a vibrant, active community.

 

🤌Here what comes next:

  • You are reading this ad and you feel like it could be a great fit for you, we encourage you to apply.
  • If your profile matches our position Talent&Culture Partner will contact you to arrange a phone interview.
  • We will let you know If we would like to invite you for a follow up interview with the hiring manager, either online or in person.
  • We will offer you feedback after every step-in recruitment process.

 

✨Our culture:

We’re all about building real relationships. No superficial connections here—just genuine interactions that matter. We’re innovators at heart, always pushing boundaries and challenging the status quo. We embrace the journey of trying, winning, failing, and trying again. We face every situation, even the tough ones, with a can-do attitude and a smile. Optimism is our guide to finding the best solutions. We’re inclusive and welcoming. We care that everyone feels valued and included at VML, no matter their background or beliefs.

#ConnectingMeaningfully, #InspiringCreatively, #ApproachingPositively, #IncludingPurposely

#LI-EMEA #LI-HYBRID

 

 

 

 

 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.