Who we are looking for: 

VML Commerce is seeking an Account Supervisor servicing one of our largest North American clients. You will sit in our Cleveland, Cincinnati or Chicago office in service of retail commerce initiatives across several brands for a global CPG company. The Account Supervisor serves as a vital partner to the Account Director, ensuring the seamless execution of client objectives and agency deliverables. This role focuses on maintaining strong client relationships, driving efficient and high-quality work, and fostering a collaborative and growth-oriented team environment. The Account Supervisor is responsible for bridging strategic goals with actionable plans, managing day-to-day operations and the execution of work, and mentoring team members to ensure both client and agency success.

What you’ll do: 

Strategic Execution and Oversight

• Collaborate with the Account Director to develop and implement strategies that align with business objectives.
• Provide oversight and direction on campaigns, ensuring alignment with strategic goals and creative excellence.
• Translate client objectives into actionable plans, guiding the team on execution priorities and milestones.
• Monitor and analyze campaign performance, providing actionable insights to internal stakeholders and clients.

Client Relationship Management

• Build and maintain strong relationships with clients, acting as a strategic advisor and trusted executor.
• Proactively identify client needs and challenges, offering solutions that drive success.
• Serve as a point of escalation for appropriate client concerns, resolving issues efficiently and effectively.
• Ensure client satisfaction by consistently delivering high-quality work and exceeding expectations.
• Operational Efficiency and Risk Management
• Oversee and/or manage account operations to ensure projects are delivered on time, within scope, and on budget.
• Identify potential risks and implement solutions to mitigate challenges before they escalate.
• Promote operational best practices and process improvements to enhance efficiency and quality.
• Coordinate with external vendors and partners as needed to meet project requirements.

Team Support and Development

• Act as a leader within the account team, ensuring clear roles, responsibilities, and accountability.
• Facilitate alignment and communication across internal departments, including creative, media, strategy and analytics teams.
• Support the onboarding of new team members by sharing best practices, tools, and processes.
• Mentor direct reports by providing regular feedback, professional development guidance, and performance evaluations.

Financial Oversight and Growth

• Manage account financials, including billing, invoicing, and collaborating with the Account Director on forecasting, to ensure profitability targets are met.
• Monitor account budgets and ensure resource allocation aligns with client priorities.
• Partner with the Account Director to identify and pursue opportunities for organic growth.
• Contribute to scope renewals and organic growth proposals by providing insights and recommendations based on day-to-day executional knowledge and learnings.

Who you are:

• Strategic Mindset| Ability to think critically and anticipate client needs, translating high-level goals into actionable strategies. A proactive problem-solver with a forward-thinking approach to client and agency success.
• Collaborative Leadership| Strong interpersonal skills with the ability to build rapport across diverse teams and client groups. A team leader who understands the big picture and inspires team members to achieve their best work.
• Detail-Oriented and Results-Driven | Meticulous in ensuring flawless execution of campaigns and deliverables. Focused on achieving measurable results, meeting deadlines, and exceeding client expectations.
• Client – Centric Approach | Committed to understanding client industries, challenges, and goals to deliver strategic, tailored solutions. Driven to consistently exceed client expectations and contribute to their success.

What you’ll need: 

• 5+ years account management experience with a minimum of 2 years as the client lead of a large brand.
• Proven track record of managing campaigns and building strong client relationships.
• Experience working in CPG/Commerce industry preferred. 
• Solid understanding of integrated marketing and advertising principles.
• Experienced in digital and performance marketing—media, paid search, social, display, programmatic etc.and ability to work with media partners
• Ability to lead and communicate effectively with cross functional teams.
• Proficient in project management tools

What we offer: 

• Passionate, driven people | We champion a culture of people who do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.