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Senior QA Analyst

VML

Department: Technology & Innovation

Location: Buenos Aires, Argentina

Requisition ID: 10869

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

Who we are looking for
We are seeking a proactive and detail-oriented Quality Assurance Senior to join our team. This role is pivotal in ensuring the quality, consistency, and efficiency of ad banner content production. The ideal candidate will have a strong understanding of creative production workflows, a problem-solving mindset, and the ability to collaborate effectively with cross-functional teams to drive continuous improvement.

What you’ll do

SLA Benchmarking & Monitoring:

  • Collaborate with stakeholders to define and benchmark Service Level Agreements (SLAs) for content quality, turnaround times, and other key performance indicators.
  • Develop processes to monitor SLA performance, identify areas for improvement, and proactively communicate insights and recommendations to stakeholders.

Content Quality Tracking & Reporting:

  • Implement quality assurance processes to ensure all ad banner content meets established standards and retailer specifications.
  • Track and analyze content quality metrics, identifying trends and providing actionable recommendations for improvement.
  • Generate regular reports to keep stakeholders informed on content quality performance.

Tool Performance Analysis & Optimization:

  • Evaluate the performance of creative production tools within the Commerce Hub, identifying opportunities for optimization and efficiency gains.
  • Maintain documentation on tool usage and best practices to support the team.

Active Team Participation:

  • Contribute to team meetings, brainstorming sessions, and the development of quality assurance strategies.
  • Collaborate closely with designers, content managers, and other stakeholders to ensure a seamless and high-quality content production process.
  • Provide training and ongoing support to team members on quality assurance methodologies and best practices.

Process Improvement:

  • Continuously identify opportunities to enhance quality assurance processes and workflows.
  • Develop and implement process improvements to increase overall efficiency and effectiveness.

What you’ll need

  • Proven experience in quality assurance within a creative or content production environment.
  • Strong analytical skills with the ability to track, report, and improve upon key performance metrics.
  • Familiarity with benchmarking SLAs and developing processes to monitor performance.
  • Understanding of creative production tools and workflows; experience in evaluating and optimizing tools is a plus.
  • Excellent communication and collaboration skills to work effectively with diverse teams and stakeholders.
  • A proactive, solutions-focused approach with a passion for driving quality and efficiency.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.