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Conversations in Commerce LA: Customer Retention Fireside Chat with Shopify
Take a deep dive into the complexities of customer retention in a fireside chat with Diff, VML’s Shopify Center of Excellence.
Humanity versus AI, the insatiable Gen Z customer, the effectiveness of back-in-stock campaigns, and the role of in-person connection. These are just a few of themes discussed at Conversation in Commerce LA.
Four leading voices came together on March 12 in West Hollywood to share their insights on customer retention. In a panel led by Jessica Kohl (Shopify) we heard from Alexandria Collis (Princess Polly), Ashley Steinberg Tawil (Hot 8 Yoga, ANINE BING) and Ashley Kick (Dôen).
For those who missed the panel, here's your chance to listen to the live recording, with photos of the highly engaging session below.
Live Recording
Gallery
This event was produced VML’s Shopify Center of Excellence, Diff, and sponsored by Shopify, Loop and Klaviyo.
