An unparalleled view into the world of online commerce and shopping behavior to help you win online

The new 2023 report presents a truly global view of online shopping behavior and will help retailers and brands understand the trends they need to act upon today, and strategically plan for in the future, to succeed online.

Examining where and how consumers are spending, the customer experience, new channels (including working from home, gaming and social), sustainability, technology and much more, it’s a critical read for brands, retailers and marketplaces.

Download the report now and find out what 31,000+ consumers across 18 countries told us about shopping online.

The Future Shopper 2023

Online shopping is rising slowly, but shows no sign of stopping in the future

Demand is up for omni-channel shopping across channels, devices, physical and digital

Marketplaces remain the number one online channel

But don’t discount physical and D2C commerce

We're here to help

Hugh Fletcher

Hugh Fletcher

Head of Thought Leadership

Contact me
Ken Platt black and white

Ken Platt

Director of eRetail

Contact me

Please provide your contact information to continue.

Before submitting your information, please read our Privacy Policy as it contains detailed information on the processing of your personal data and how we use it.

Related Content

Purple electronic phone within retail store

Brands, don't fail... eRetail!

How brands can - and should - win in omni-channel retail through eRetail
Read Article
Woman looking at a screen outside large

Customer Experience: a future-proof strategy guide for digital retailers

A strategic CX guide capturing the views and experiences of 500+ digital commerce decision-makers.
Read Article