Are loyalty programmes dead? No, but they’ve evolved. If brand loyalty is about relationships, those relationships are entering their ethical non-monogamy era.
With the acceleration of all things digital/ AI, humans are losing their grip on reality & brands are losing their grip on customers. Sport could be the answer.
If brands are going to stand out in an increasingly competitive marketplace, they need to make customer experience the focus of the brief, not the footnote.
There’s no expectation that brands should disclose when they’ve retouched an image or used SFX in a video, but what about AI? Tilesh Bhaga, reckons probably...
VML thought leaders join industry experts in the newest edition of EXP magazine, Bottle Rocket’s annual publication focused on innovation and digital experience