Challenge

In Saudi Arabia, everyone recognizes stc as one of the leading telcos. If you're after the latest smartphones, cutting-edge routers, or data SIMs, you simply head to stc's outstanding online store, and your order is promptly delivered to your doorstep. But, if stc aims to transition into the Kingdom's most prominent TECH GIANT, then expanding to offer a wider array of smart non-telco products — like smart vacuum cleaners, light bulbs, and electric scooters — becomes essential. The challenge? How to announce this new direction and compete with the established electronics stores.

Inspiration

The thought of stc, a brand cherished for decades, offering these non-traditional telco products would certainly surprise many. So, why not harness this element of surprise as our primary communication strategy?

Idea

That’s when we launched "Expect the Unexpected!" , a campaign that took everyone by surprise at every touchpoint possible. It began with stc delivering some of these unexpected products to various influencers. Needless to say, it was a move nobody saw that coming. Following that, our online and TV spots highlighted our unexpected smart home products available for order from the stc store. And we didn't stop there. For those who might have missed the buzz on social media, we ensured they got it everywhere else. On the ground, stc also amazed shoppers with some of the most unconventional product displays ever.

Growth

In a world where telco providers offer expected products and services, stc challenged perceptions, defied expectations and dared to go where no other telco has ever gone before - emerging as the undisputed Tech Enabler… this side of the galaxy.

• Sales increased by 20%

• Home IOT sales grew by 92%

• TV sales grew by 80%.

• 108 Million impressions

Stc Expect The Unexpected Case Study

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